Capgemini Hiring 2025: Contact Support Group (CSG) – Exceller Program | Noida

Capgemini has announced a new hiring opportunity for 2025 graduates under its Exceller Program for the Contact Support Group (CSG) role in Noida. This full-time opportunity is ideal for fresh graduates and diploma holders who are looking to begin their IT-enabled services career with a global organization.

The CSG team acts as the first line of defense for Capgemini’s Cloud & Infrastructure Services (CIS), supporting global customers by handling IT infrastructure incidents and service requests through voice, email, chat, self-service portals, and AI-driven tools.

As part of Capgemini’s diversity and inclusion initiative, applications from female candidates are especially encouraged.

Capgemini CSG Hiring Overview (2025)

Salary & Job Location

• CTC: INR 3.25 LPA

  • INR 3 LPA fixed

  • INR 25,000 one-time incentive

• Job Location: Noida

• Employment Type: Full-Time

• Work Model: 24×7 rotational shifts (including night shifts)

Role Overview: Contact Support Group (CSG)

As a CSG professional, you will support Capgemini’s global customers by ensuring fast, accurate, and customer-centric IT issue resolution. The role involves working across multiple communication channels and leveraging data, tools, and AI-based solutions.

Key Responsibilities

• Provide customer support via voice, email, chat, SSP, and BOTs

• Perform ticket management: prioritization, categorization, tracking, and resolution

• Deliver first contact resolution wherever possible

• Troubleshoot issues related to:

  • Internet connectivity

  • Password or session reset

  • Profile-related issues

• Use business intelligence and analytics tools for proactive support

• Utilize CHIP, Capgemini’s AI BOT, to improve resolution efficiency

• Maintain and use the knowledge base effectively

• Ensure professional customer interaction from greeting to call closure

• Support customers across industries like Telecom, BFSI, Healthcare, and Technology

Desired Skills

• Excellent English communication and speaking skills

• Strong interpersonal skills and customer-handling ability

• Basic computing knowledge

• Ability to work under pressure

• Willingness to work in 24/7 rotational shifts

• Open to relocation across Capgemini locations

Selection Process

• Shortlisting based on eligibility and profile

• Online assessment and interviews

• Entire selection process will be conducted virtually

• Candidates must arrange required infrastructure (laptop, internet, etc.)

Note: Registration does not guarantee an interview call or offer. Final selection is at Capgemini’s discretion based on business requirements.

Important Guidelines

• Only Indian citizens are eligible

• DigiLocker account and Aadhaar-linked mobile number are mandatory

• Apply only through the official Superset link

Final Note

The Capgemini CSG Exceller role is a strong entry point for 2025 graduates who want exposure to global IT operations, customer engagement, and AI-enabled support systems. If you meet the eligibility criteria and are ready for a dynamic work environment, apply before the deadline.